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E-Services
801 Main, Suite 330
Phone: 409.880.3752
Fax: 409.880.3712
Bart Bartkowiak,
Chief Technology Officer
Information Technology
The role of Information Technology is to provide the City's operating departments with the technical support and equipment needed to successfully and efficiently deliver their services to the public.
Technology Services
Technology Services is responsible for the planning,
development and administration of the City's information technology
systems to provide citizen-oriented and cost-effective technology
services to City departments. City-wide systems include a multi-facility
wide area network (WAN) composed of three IBM iSeries computer systems,
44 Servers, Windows technology with a data and telecommunication
infrastructure utilizing T1, fiber and Frame Relay connections.
Technology Services supports and maintains over 4,400 pieces of
equipment, 1,200 software applications and provides training and support
to over 1,300 users. A full array of services is supported including
Financial, Public Safety, web page design, imaging, mobile computing and
Geographical Information System (GIS).
Communications
Communications is responsible for the maintenance
of the City's communication network consisting of radio, internal
telephone and specialized intercom systems. The radio system
supported is also in use throughout Jefferson County and multiple local
agencies. The radio system will expand in FY2011 to include Hardin
County.
911 Operations Center
311 Call Center
911/311 Dispatch
Center is responsible for answering calls for service. 911 is responsible for all incoming public safety
calls before transferring Fire and EMS calls to Fire Dispatch.
Dispatchers receive the incoming calls, dispatch the appropriate units
and provide pre-arrival instructions, when necessary, to callers. 311
answers non-emergency calls to the City. 311 operators provide immediate
answers when possible and take information and follow up on requests
that require involving other city departments.