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E-Services
911 Operation Center
Welcome
Welcome to the City of Beaumont’s 911 Operations Center Web site.
Our goal is to educate and inform you of our services, and in turn, make
it less stressful when you contact us during an emergency.
It is estimated that on average, every
individual in the US will call for emergency assistance at least twice
during their lifetime. We are usually the first contact you have
during your request for assistance during an emergency call for
assistance. We are on duty 24 hours a day, 7 days a week, 365 days
a year.
We would like to provide you with
information about the Center, including what happens when you report a
crime and what questions and information you will be asked to give when
you call 9-1-1.
Don’t hesitate to contact us anytime you
have a question, comment or suggestion. We encourage your input.
Group tours of the 911 Operations Center and the Emergency Operations Center (EOC) are available by appointment. An appointment can be made by calling 980-7227.
Emergency No: 911
Non Emergency No: 409.832.1234
Dispatch Operations: 409.880.3865
Police Reporting: 409.880.3862
Fire/EMS 409.880.3901
Mission Statement
The 911 Operations Center (911 OC) will
remain focused on our delivery of service with courtesy, respect and
concern for all citizens and emergency responders. We will strive
to provide service as quickly as possible, with accuracy as a primary
consideration. We will remain dedicated to consistently aid all
emergency responders in their quest of protecting life and saving
property by deploying emergency responders qualified to assist those in
time of need.
The 911 OC will
continue to improve its procedures, policies and practices. The
Center will hire the best qualified personnel with a focus on selecting
employees that understand the public safety needs of the citizens of
Beaumont. The 911 OC’s equipment, facilities and training programs
will meet or exceed the standards of practice in the field of public
safety. On a daily basis the 911 OC and its personnel will earn
the trust and support of the citizens of Beaumont through the passion,
dedication and effective actions of its employees will earn
the trust and support of the citizens of Beaumont through the passion,
dedication and effective actions of its employees.
911 Operations Center Employee of the Year for 2010
Our 911 Center
Training Department
The 911 Operations Center (911 OC)
is committed to providing training that enables employees to efficiently
and accurately perform their duties. The 911 OC also encourages
employees to attend additional training to maintain or improve the level
of service provided to the City, citizens and fellow employees. If
an employee has experience with another agency, their training will be
consistent with that of a new recruit. An exception to this may be
to allow accelerated training to those personnel who have experience
with our Computer Aided Dispatch (CAD) and/or radio system and those who
were previously employed with this agency.
Training for 911 Call Takers and/or Dispatchers
Call Taker
All Call Taker Trainees must complete a
one (1) week Orientation period in a classroom setting. The
Trainee will learn some of the basics: Center structure, general
communication duties, geography of the city and computer operations.
Call Takers Trainees must then
complete eight (8) weeks of training dedicated to learning the basics,
such as, communications equipment, Center structure, forms,
manuals/books, call types and the appropriate line of questioning of
callers, and the duties of the Call Taker position.
Once the initial eight (8) weeks have been completed, the
Trainee will complete a “Shadow Phase” in which they will perform all of
the duties of a Call Taker with little to no assistance from their
Trainer.
Dispatchers
All Dispatcher Trainees must complete a one (1) week
Orientation period in a classroom setting. The Trainee will learn
some of the basics: Center structure, general communication duties,
geography of the city and computer operations.
Dispatcher Trainees must then complete three
(3) structured on-the-job phases. During each phase, the trainee
will be supervised by a 911 Center Trainer. During the nine (9)
weeks of Phase One, the Trainee will learn more of the
basics: Communication equipment, Center forms, manuals/books, call
types and the appropriate line of questioning of a caller. The
Trainee will begin taking actual calls and “working the radio” in
the phase. During the nine (9)
weeks of Phase Two, the Trainee will complete tasks that are
progressively more difficult and advanced. The Trainee will learn
dispatching fundamentals, as well as performing the duties of the
Call Taker. Phase Three sees
the Trainee learning the State “teletype” system as well as the
National Crime Information Center (NCIC) system. The Trainee will
perform the duties of Dispatcher and Call Taker during this final
phase. Then the Trainee must complete the Shadow
Phase which is two (2) weeks of training consisting of performing
the duties of Dispatcher and Call Taker learned in the three (3)
training phases with little to no assistance from their Trainer.
All new hires, successfully completing phased training, will serve in a
probationary status until their one (1) year anniversary.
911 General Information
This is an
informational site only; there is no way to get help from this website.
If you are experiencing an emergency, dial 9-1-1 from a cellular phone
or a landline phone.
911 and VoIP
Video
Relay Service and IP Relay Service
Video Relay Service (VRS)
How VRS Works
Video Relay Service (VRS) is a feature of Telecommunications Relay Service (TRS)
that enables deaf or hard of hearing persons who sign to communicate with voice
telephone users (hearing persons) through video conference equipment (web
cameras or video phone products), rather than through typed text used by
traditional TTY relay services.
The VRS call proceeds in the following manner:
1.The VRS user connects to a Video Interpreter (VI - an interpreter who works
for a VRS provider). The user and the VI can see each other on video conference
equipment giving them the ability to sign to each other;
2.The VRS user gives the VI a phone number of a hearing person;
3.The VI places a telephone call to the hearing party;
4.The VI talks to the called hearing party informing them that a person who is
hearing impaired has initiated the call. The VI also provides the called hearing
person with a brief description of call procedures if the called party is
unfamiliar with VRS telephone calls;
5.The VI relays the conversation back and forth between the parties, thereby
providing a telephone interpreting service between a hearing impaired user and
the hearing party.
A voice telephone user can also initiate a VRS call by calling a VRS center,
usually through a toll-free number. VRS is an enormously popular service because
the conversation between the VRS user and the VI flows much more quickly than
with a text-based TRS call. Unlike text-based relay services, a VI is able to
express the mood of both parties; interpreting the mood of a hearing person in
sign language, and voicing the mood of a signing person. Consequently, VRS is
much more like a normal telephone conversation where the emotions of each party
are readily identified by inflections of the voice, etc.
The VRS VI can be reached through the VRS provider's Internet site (web camera
and computer), or through video equipment attached to a television. Currently,
more than a dozen providers offer VRS - see the list below. Like all TRS calls,
VRS is free to the caller. VRS providers are compensated for their costs from
the Interstate TRS Fund, which the Federal Communications Commission (FCC)
oversees.
Beaumont TX 77701
Phone: 409.980.7229
Fax: 409.980.7224
Ricky Smith, Manager
